Voice and text answering

Voice & text answering

Missed-Call Text Back vs. AI Answering Service: Which Does Your Shop Need?

Text back continues a conversation after an unanswered call. AI answering speaks with a caller while the call is happening. Choose the workflow your shop needs, not a promise that every call becomes a job.

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When text back fits

If your team usually answers but misses calls while on a job, text back can capture the request and let the team take over. Delivery depends on the caller’s number, consent, carrier and approved messaging setup. It is not a guaranteed response or an urgent human route.

When live AI answering fits

After-hours or overflow voice coverage can collect service details while the caller is still on the line. Approved appointments require a supported, verified calendar. Human handoffs require an available person accepting the call; Lasso is not emergency dispatch.

Compare the same scope

Text-Back is $99/month with standard calendar booking included with one supported calendar. Monthly voice plans are $249 or $449 and include booking. Annual voice plans are paid upfront: $2,388 or $4,788. Minute limits apply. Both voice plans can use voice, text or both; texting starts after carrier approval.

Your 30-day trial starts when your selected service goes live, not when you submit a request. Voice can start after your phone setup is confirmed, without waiting for texting approval. Delayed texting gets at least 14 free days once activated, without extending the 30-day voice trial. Text-only trials run for 30 days from texting activation. Usage limits apply. No credit card or automatic billing; pay only if you choose to continue.