LassoWhat happens after a missed call
With the business’s approved phone and messaging setup, Lasso follows up by text, asks the shop’s intake questions and keeps the request in a conversation dashboard. Typical details include the service needed, property location, preferred timing and the best way to reach the caller.
The owner receives a useful summary and can review the thread, pause automated replies or take over. The conversation is about the business the person contacted—not unrelated marketing.
Request capture or calendar booking
The $99/month Text-Back plan captures requests and provides owner updates. Add calendar booking for $25/month ($124 total) with a supported calendar and approved appointment types.
Without the booking option or a verified calendar, a preferred time is a request for follow-up, not a confirmed appointment. With booking enabled, Lasso checks availability and verifies the appointment before saying it is booked.
Text-back and voice do different jobs
Text-back follows up on an unanswered call; voice answering holds a live conversation with the caller. Texting alone is not a substitute for an urgent live-human route.
Choose the $249 or $449 voice plan if you need calls answered as well as text follow-up. You can select voice, text or both within a voice plan.
Carrier approval and caller choice
Customer texting starts after the required business registration and carrier approval. Delivery also depends on the recipient’s number and carrier; text-back cannot be promised for every caller.
Lasso honors recorded opt-outs. Callers can reply STOP to unsubscribe or HELP for assistance. Message frequency varies and message/data rates may apply. The consent and mobile terms pages explain the messaging service.
A trial that starts when the service does
Your 30-day trial starts when your selected service goes live, not when you submit a request. Voice can start after your phone setup is confirmed, without waiting for texting approval. Delayed texting gets at least 14 free days once activated, without extending the 30-day voice trial. Text-only trials run for 30 days from texting activation. Usage limits apply. No credit card or automatic billing; pay only if you choose to continue.