LassoCan I choose voice, text or both?
Yes, within the selected plan. The $99 plan is text-only. The $249 and $449 voice plans can use voice, text or both, with monthly voice-minute allowances.
Can I keep my existing phone number?
Usually, when your phone provider supports the required forwarding. We check your setup first. The number used for texting is configured separately, and some systems have limitations on multiple calls or forwarding rules.
Can Lasso book appointments?
With an approved appointment type and a verified Google Calendar or Cal.com connection, Lasso can check availability and book after confirmation. Booking is included in the $249 and $449 plans and is a $25/month option on Text-Back. A saved request is not a confirmed booking.
How does the free trial work?
Your 30-day trial starts when your selected service goes live, not when you submit a request. Voice can start after your phone setup is confirmed, without waiting for texting approval. Delayed texting gets at least 14 free days once activated, without extending the 30-day voice trial. Text-only trials run for 30 days from texting activation. Usage limits apply. No credit card or automatic billing; pay only if you choose to continue.
What happens when minutes run out?
Included voice minutes are monthly allowances, not unlimited use. Additional minutes require your approval. Texting allowances and the phone fallback at a limit are agreed during setup. Around-the-clock coverage describes answering hours, not unlimited minutes.
We agree the limit response during setup. An urgent human route must not silently turn into text-back, and extra charges are not automatic.
Can Lasso answer several callers at once?
Lasso supports five simultaneous AI voice conversations with separate caller details. During setup, we check your phone provider’s forwarding capacity and agree on the overflow path. Human availability can be the bottleneck when several callers need the same person.
Which trades and regions are supported?
Service businesses across the United States, including plumbing, HVAC, electrical, roofing and landscaping, with more trades coming soon.
Plumbing and HVAC setup is tailored to the business. Electrical, roofing and landscaping configurations are coming soon. Early outreach focuses on North Texas and Oklahoma, but that is not a restriction on our broader U.S. audience. Availability is confirmed during setup.
Does Lasso replace emergency services or a complete support team?
No. Lasso handles reception and approved scheduling. It is not emergency dispatch, does not promise that a human will answer, and does not handle billing disputes or payments.