Voice and text answering

Voice & text answering

After-hours answering service for HVAC businesses

Give a late-night heating or cooling caller a clear next step without promising a technician is on the way. Lasso answers using your services, intake questions and approved after-hours rules.

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No credit card. No automatic billing. *Trial details

What happens when your shop closes?

With compatible phone forwarding, route your after-hours calls to Lasso while keeping your advertised number. We check the carrier, answering schedule, simultaneous-call capacity and fallback before activation. Your daytime phone routine can stay separate.

Separate a service request from an on-call handoff

  • Collect the property address, callback number and the caller’s description of the heating or cooling request.
  • Use the shop’s approved criteria for a human handoff, with a direct destination and a defined no-answer response.
  • Offer only approved appointment types against a verified calendar. Without a verified booking, save the request for follow-up.
  • Do not diagnose equipment, promise same-day repairs or describe a saved request as emergency dispatch.

What if the on-call technician does not answer?

A human transfer depends on an available person accepting it. During setup, you choose what the caller hears and who receives the saved request if nobody accepts. Lasso does not claim a technician has been dispatched or guarantee an emergency response.

What does after-hours HVAC answering cost?

After-Hours & Overflow is $249 month-to-month with 500 monthly voice minutes. The annual option is $2,388 paid upfront for 12 months ($199/month equivalent, not a monthly charge). AI Front Desk is $449 monthly with 1,000 minutes, or $4,788/year upfront ($399/month equivalent). Standard calendar booking is included with one supported calendar; connection and a successful booking test are required.

The $99/month Text-Back plan is text-only, not live voice answering. Texting requires the approved messaging setup and carrier approval. Around-the-clock coverage is not unlimited minutes.

How quickly can we start?

Guided setup covers your business information, phone routing, supported calendar and owner notifications. Choose the channels and coverage in your plan; your trial starts when your selected service is activated. For straightforward phone and voice setups, activation may be possible in as little as a few hours or one business day. Timing is not guaranteed and can take longer depending on your phone provider, forwarding, calendar connection and business requirements. Texting has separate carrier-approval timelines. We confirm readiness and timing after reviewing your setup.

We test routing, intake, calendar booking and notifications before activation. We do not promise a setup deadline before reviewing your business.

Your 30-day trial starts when your selected service goes live, not when you submit a request. Voice can start after your phone setup is confirmed, without waiting for texting approval. Delayed texting gets at least 14 free days once activated, without extending the 30-day voice trial. Text-only trials run for 30 days from texting activation. Usage limits apply. No credit card or automatic billing; pay only if you choose to continue.